Customer Complaints Form
Complete this form to tell us about your complaint.
IPEC Market Conduct Framework
Market Conduct Notice: Credsure Insurance Company Limited operates in line with the Insurance and Pensions Commission (IPEC) Market Conduct Framework for Insurers, Insurance Intermediaries, Pension Funds and Pension Fund Administrators, effective 1 April 2025. Download the IPEC Market Conduct Framework (PDF).
How to make a complaint
Complete the Customer Complaints Form and send it to us by email or registered post. You can also leave your complaint in the complaints box at reception.
- Registered post
- Credsure Insurance Limited, P.O. Box CY 1584, Causeway, Harare
- In person
- CredSure House, 69 Sam Nujoma Street, Harare
Complaint documents
Complaints Handling Procedure
Read how we receive, review, and respond to complaints.
What happens next
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We acknowledge your complaint
By the end of the next working day, we will confirm we received it, give you a reference number, and tell you who is handling it.
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We review and investigate
The Compliance Department will review your complaint and work with the relevant department to investigate it. If your complaint concerns Compliance, the Finance Manager or Managing Director will handle it.
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We respond
Our procedure sets a 10-working-day resolution period. If more time is needed, we will update you with an expected response date. The period will not exceed 30 days.
